FAQs

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

Our support team responds to inquiries in the order they are received.

You can typically expect a response within 24–48 business hours.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

We process orders quickly, so address changes are not always possible once an order has been placed.

If you notice an error in your shipping address, please contact us as soon as possible with your order number. While we'll do our best to update the address before shipment, we cannot guarantee changes once the order has been processed or shipped.

HOW LONG DOES ORDER PROCESSING TAKE?

Orders are typically processed within 1–3 business days.

Most orders are prepared within 24 hours, but processing times may extend up to 3 business days during periods of high demand.

GENERAL SHIPPING INFORMATION

Orders are processed and shipped Monday through Friday, excluding major holidays.

Once your order has been processed, you will receive a shipping confirmation with tracking information.

Estimated delivery times:

  • United States: 5–10 business days

  • Canada: 5–10 business days

  • United Kingdom: 5–10 business days

  • Australia & New Zealand: 5–10 business days

  • Europe: 5–10 business days

Delivery times may vary depending on destination and carrier delays.

WILL MY ORDER ARRIVE IN ONE PACKAGE?

Depending on the size of your order and product availability, items may ship separately and arrive on different days.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

In the rare event that an item is temporarily out of stock, we will notify you as soon as possible regarding the expected restock date.

If the item cannot be fulfilled within a reasonable timeframe, you may be eligible for a refund.

DO YOU SHIP INTERNATIONALLY?

Yes. Verlora ships worldwide to most countries.

International delivery times typically range between 5–10 business days after dispatch, depending on your location.

I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?

We're sorry your order didn't arrive in perfect condition.

Please contact our support team with your order number and photos of the damaged item so we can review the issue and assist you as quickly as possible.

HOW CAN I TRACK MY ORDER?

Once your order ships, you'll receive a tracking number via email.

You can use your tracking number on our Track Your Order page to view the latest shipping updates.

WHY IS MY TRACKING NUMBER NOT WORKING?

Tracking information can take 24–72 hours to update after your order has shipped.

If your tracking number has not updated after several days, please allow additional time as carriers may experience delays in updating tracking information.

MY TRACKING SHOWS "DELIVERED," BUT I HAVEN'T RECEIVED MY ORDER.

If your tracking status shows "Delivered" but you haven't received your package:

  • Check with household members or neighbors.

  • Look around your property for a safe delivery location.

  • Contact your local postal carrier for additional information.

If you still cannot locate your package, please contact our support team and we'll do our best to assist you.

WHAT IF SOMETHING IS MISSING FROM MY ORDER?

If an item is missing, incorrect, or damaged, please contact us as soon as possible with your order number and details regarding the issue.

Our team will review the situation and work to resolve it promptly.

WHAT IS YOUR RETURN POLICY?

We stand behind the quality of our products.

If you're not satisfied with your purchase, please review our Return & Refund Policy for complete details regarding eligibility, timelines, and return instructions.